Rome & Oak
Frequently asked questions
Updated 2026-09-16
Clear answers about ordering, delivery, returns, product details and customer care.
How do I choose a configuration?
Check the selected finish, listed dimensions, power requirements and included components on the product page. Photographs show appearance; they do not establish measurements or electrical compatibility. Email support@romeandoak.com if a specification you need is missing.
What is the order cutoff?
Orders submitted by 3:00 p.m. Eastern Time on weekdays enter the handling window that business day.
When can I contact support?
Support is available Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern Time; usual reply within one business day.
Where do you ship?
We ship to the 50 United States and Washington, DC.
What does shipping cost?
Standard shipping is $5.99.
How long is delivery?
Estimated handling is 1–2 business days and transit is 3–6 business days, for 4–8 business days total.
Can I change an address?
Contact support promptly with your order reference.
Will I receive tracking?
Tracking is provided when available from the fulfillment carrier.
What if an item is damaged?
Contact support with your order reference and photographs so we can review the issue.
What is the return window?
Return requests may be made within 60 days of delivery.
Who pays return postage?
Customers pay change-of-mind return postage; damaged or incorrect orders are reviewed separately.
When are refunds issued?
After inspection, refunds are processed within two business days; banks may take up to eight business days.
Are exchanges available?
Exchanges depend on stock; contact support before sending anything back.
How do I assess size?
Use the exact selected configuration and listed supplier dimensions; styled photos do not establish scale.
What is included?
Only the stated selected supplier configuration is included; styling props are not included.
How do I choose lighting for a small room?
Start with the surface or corner you want to light. Measure the available width and height, including the shade and base. A compact table light may suit a side table, while a wall fixture requires a suitable mounting location. Compare the exact product dimensions before choosing.
Can a decorative lamp replace my main room light?
A decorative light can add a softer pool of light, but it may not provide enough illumination for a whole room or detailed work. Use the stated output and intended use of the selected model. Do not judge brightness from a styled photograph.
How do I check that a floor lamp will fit?
Measure the floor space, the available height and the full reach of any curved arm. Leave room for doors, walkways and furniture. The base and shade can extend beyond the stem, so check all listed dimensions rather than height alone.
How do I choose a picture light?
Measure the artwork and check the light’s overall width, projection and mounting requirements. Think about the position of the power supply and the space above the frame. Ask us about any missing specification before arranging installation.
Are all lamps rechargeable?
No. Power arrangements differ between products. Look for the selected model’s stated power source, charging connection and supplied accessories. The appearance of a cordless scene does not confirm battery operation.
Is a charger or power adapter included?
Only accessories expressly listed on the product page are included. A cable and a wall adapter are different items. If the contents are unclear, contact us with the product name before ordering.
Are bulbs included?
Check the contents for the specific light. Some designs use an integrated light source; others use a separate bulb. Do not assume that a bulb shown in a photograph is included or replaceable.
Can I replace the light source?
Replaceability depends on the model and its instructions. Use only a compatible replacement with the stated fitting and electrical rating. Ask customer care if the listing does not explain whether the source is integrated or replaceable.
Can I use a dimmer with these lights?
Dimming is model-specific. A built-in brightness control does not automatically mean compatibility with a household wall dimmer. Check the product instructions and ask about the exact dimmer and fixture before connecting them.
Will the light look as warm as the photograph?
Room lighting, camera exposure and screen settings affect the appearance of a photograph. Use the listed color temperature or available lighting modes when provided. Images cannot guarantee the exact tone you will see in your room.
Are the finishes identical across different products?
Different products may use different materials, coatings and finishes even when their color names are similar. Compare the individual listings. If you are planning a coordinated arrangement, ask us about the exact models you want to pair.
Can I use an indoor light outside?
Use a light outdoors only when the selected model is expressly rated for the intended outdoor location. A garden photograph is not an electrical safety rating. Exposure to rain, moisture and temperature must match the manufacturer’s instructions.
Are these lights suitable for bathrooms?
Suitability depends on the fixture’s rating and its location within the bathroom. Do not install a general indoor light in a wet or splash-prone area without checking the requirements. Consult a qualified electrician about the specific fixture and position.
Do wall lights need professional installation?
Hardwired fixtures should be assessed and installed by a qualified electrician. Mounting surfaces, wiring and local requirements vary. Check the product’s installation method before purchase; a wall-mounted appearance does not tell you how it receives power.
Can I use these products with a smart plug?
Compatibility depends on the model’s controls and power requirements. Some lights do not resume their previous setting after power is interrupted. Ask about the exact product rather than assuming that any plug-in light will work with your setup.
How should I clean a light?
Follow the instructions supplied with the product. Disconnect power and allow the light to cool before cleaning. Avoid introducing moisture into electrical parts, and do not apply solvents or abrasive cleaners without material-specific guidance.
Are candles and styling accessories included?
Room furnishings, artwork, books and other styling accessories are not included unless expressly listed. For a candle warmer, check whether a candle is included and which candle dimensions are compatible. Do not infer bundle contents from the scene.
What should I check before using a candle warmer?
Read the supplied instructions, including the supported candle size and placement requirements. Set it on a stable, suitable surface with the specified clearance. Keep the cable clear of walkways and let heated parts cool before handling.
Can I order more than one of the same item?
Select the quantity you need in the bag. Availability and any purchase limits are confirmed by the ordering flow. For a coordinated group of lights, contact us first if you need confirmation about finishes or supply.
Does adding an item to my bag reserve it?
No. Saving an item in the bag does not reserve stock or confirm a purchase. An order is confirmed through the completed checkout and its confirmation. Keep that reference for any later support request.
Which payment methods can I use?
Use only the methods actually offered by the payment step. A product page or bag does not confirm that a payment method is enabled. If checkout reports that payment is unavailable, no successful order should be assumed.
What if checkout does not complete?
Check whether you received an order confirmation before trying again. If a charge appears without a confirmation, email customer care with the time and amount. Do not send a full card number, password or verification code.
Can I cancel before dispatch?
Email support promptly with the order reference and your request. We will check whether fulfillment can still be stopped. If the parcel has already dispatched, the returns process may apply instead; a cancellation is not confirmed until we reply.
Do weekends count toward delivery estimates?
Our handling and transit estimates use business days, Monday through Friday. Orders placed after the weekday cutoff or over the weekend enter the next business-day handling window. Carrier delays can affect the final delivery date.
What if tracking has not updated?
A label can appear before the carrier records its first scan. Check the tracking page again and contact support if the information stays unchanged or the delivery estimate has passed. Include your order reference so we can investigate the specific shipment.
What if tracking says delivered but I cannot find the parcel?
Check the delivery address and any carrier delivery note, then look in usual safe places and ask anyone who may have accepted it. Contact customer care if it is still missing. We will review the carrier information for that order.
Can I return an item to your business address?
Do not send returns to the correspondence address without written authorization. Contact customer care first for the receiving address and instructions for your order. This helps prevent a parcel reaching a location that cannot process it.
How long do I have to send an approved return?
Send the item within 14 days after return authorization, following the instructions provided. Keep proof of postage and tracking. The 60-day request window and the time allowed to send an approved return are separate periods.
What should I include in a support email?
Include the product name or order reference, the email used at checkout and a clear description of the issue. Relevant photographs can help with a damaged or incorrect item. Leave out payment credentials and unrelated personal information.
How can I ask about my personal information?
Email support@romeandoak.com with your privacy request. We may need proportionate information to identify the relevant records before responding. The Privacy Policy explains the information used by this storefront and the choices available to you.